Terms of Service

1. Who may use the Service

You must be at least 13 years old (or the minimum legal age in your jurisdiction) to use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. Your content and responsibility

You retain all rights in the documents and data you upload. You are responsible for the legality of your content, for maintaining appropriate permissions, and for verifying the accuracy and completeness of redactions before sharing or relying on output.

• Do not upload content that you do not have the right to process.
• Do not use the Service for unlawful, harmful, or abusive activity.
• You are responsible for any downstream use of redacted documents.

3. Compliance with laws

You agree to use the Service in compliance with applicable privacy and data protection laws, including GDPR, UK GDPR, and similar laws where they apply. If you process personal data, you are the data controller (or processor) and are responsible for your legal bases, notices, and consents.

4. Fees, billing, and taxes

Paid plans are billed in advance on a recurring basis as described in your plan or order form. Unless otherwise agreed, fees are non-refundable and non-cancelable except where required by law.

You are responsible for applicable taxes, duties, or governmental charges, excluding taxes based on our net income.

5. Fair use policy

When we describe a plan as "unlimited," we mean there is no fixed numeric quota for normal internal business use during the subscription term. Unlimited plans are still subject to reasonable limits to protect the Service and other customers.

• Unlimited plans are not intended for bulk automated processing, service bureau use, or other workloads that are materially outside normal user-driven business workflows, unless we agree otherwise in writing.
• You may not use the Service in a way that materially degrades performance, availability, or security for other customers.
• To protect service reliability and security, we may apply temporary rate limits or other usage controls for excessive or abusive use and may ask you to move to a plan that better fits your workload.

6. License and acceptable use

We grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes during the subscription term, subject to these terms and plan limits.

• You may not resell the Service or use it to provide a standalone service to third parties without our written consent.
• You may not attempt to bypass plan limits or use the Service in a way that materially degrades performance for others.

7. Confidentiality

Each party may receive confidential information from the other. Each party will use the same degree of care it uses to protect its own similar confidential information (but no less than reasonable care) and will use the information only to fulfill obligations under these terms.

Confidential information does not include information that is public, independently developed, or rightfully received from a third party without confidentiality obligations.

8. Intellectual property and feedback

We retain all rights, title, and interest in and to the Service, including its software, designs, and documentation. You retain all rights in your content.

If you provide feedback or suggestions about the Service, you grant us a non-exclusive, royalty-free license to use that feedback without restriction.

9. Indemnification

You will defend and indemnify us from claims arising out of your content or your use of the Service in violation of these terms or applicable law.

10. Service availability

The Service is provided on an "as is" and "as available" basis. We may modify, suspend, or discontinue any part of the Service at any time.

History and other convenience features are provided to improve workflow. We work to keep history available, but it is not a system of record. Keep your own backups for critical records.

11. No warranties

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, non-infringement, and that the Service will be error-free or uninterrupted.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or related to your use of the Service.

Notwithstanding the foregoing, Obscura's total aggregate liability for direct damages arising out of or related to this Agreement shall not exceed the greater of (a) the total fees paid by Customer to Obscura in the twelve (12) months preceding the claim, or (b) one hundred US dollars ($100).

13. Termination

We may terminate or suspend access to the Service if you violate these terms. You may stop using the Service at any time.

14. Export controls

You agree to comply with applicable export control and sanctions laws and regulations. You may not use the Service in or for the benefit of countries, entities, or individuals subject to comprehensive sanctions.

15. Assignment

You may not assign or transfer these terms without our prior written consent. We may assign these terms in connection with a merger, acquisition, or sale of assets.

16. Force majeure

Neither party will be liable for delays or failures in performance due to events beyond its reasonable control, including natural disasters, acts of government, labor disputes, or internet service disruptions.

17. Enterprise terms

Enterprise or negotiated terms, including custom throughput, automation, security, or support commitments, may be provided in an order form or separate agreement, which will control in the event of conflict with these terms.

To discuss custom terms, volume pricing, or a formal order form, contact our sales team.

18. Changes

We may update these terms from time to time. The effective date will be updated, and continued use of the Service constitutes acceptance of the new terms.

19. Contact

Questions about these terms? Contact us at support@useobscura.com.